Shipping & Returns

Shipping Policy

We will dispatch all your orders within 24-48 hours on normal BAU (Business As Usual) days. Please be advised that shipments are not sent out on Sundays, or any Holidays. We do not guarantee arrival dates or timelines as this is dependent on the courier partner and location.

• The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

• Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-3 business days. You may refer to our Delivery Policy for more information.

• The estimated delivery time may vary from state to state. Days excluding Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

• If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will aim to dispatch all orders within a maximum of 5 days from the Date of Order.

• Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

• For B2C orders specifically we use Delhivery, Bluedart, Fedex, DTDC, Xprexxbees, Ekart and other reputed couriers in India depending upon service availability at your pincode.

• For larger Orders we use specialized third party Transport carriers such as Gatti, VRL and TCI Express.

Delivery Policy

• We take extensive precautions for the safety of our products and its packaging while dispatching it in sealed boxes.

• If the shipment is tampered or found damaged, please do not accept it.

• Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours. Please refer to our Shipping Policy for details.

• If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call(+91 8955027007) or email(support@drpetsonline.com) within 24 hours of the delivery intimation, wherein you will have to give us 48-72 hours to investigate with our courier partners.

• All claims concerning shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. Please refer to our Refund and Return policy.

• In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to your account only if proof of the charges (i.e courier bill) is submitted to us.

• We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

• We reserve the right to pause deliveries to any part of the country at any time if so needed.

Return and Exchange Policy

• In case you would like a refund or replacement, please call us at +91 8955027009 or send us an email with the Images of the Product, Invoice, Inner & Outer Packaging to support@drpetsonline.com within 48 hours of the order delivery. We would require 48-72 hours to revert.

• Kindly take a picture of the damaged/tampered side of the product or package.

• Please allow us 5-10 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing the refund/replacement.

• You will be eligible for full refund or exchange without incurring any additional charges if it is a case of:

• Package has accessories missing.

  • Damaged.

  • Wrong product delivery

• In case you have received the wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and the original manufacturer’s packaging for a successful pick-up and return.

• Returns will not be accepted if:

  • The product is damaged after delivery.

  • It is without an invoice.

  • It is without its original packaging.

• Please do not use the item if you have raised one of the above complaints.

• Products once delivered, will not be applicable for a refund if they fall under any one of the scenarios stated below:

  • Failure to provide adequate information about the case.

  • Failure to provide snapshots of the Invoice, packet, product and box (if any).

• Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions are not applicable.

NOTE TO CUSTOMERS

Fair Usage Policy

We go to extensive lengths for a smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the rights of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

Impairment & Damages

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

1. Do not use the products

2. Take proper snapshots of the products

3. Keep the invoice copy with you

If, however, the order is placed through an online marketplace, please raise the issue to their customer service team. In such cases, Wiggles is not responsible for any damages caused.

Change of Packaging

The packaging at Wiggles.in undergoes constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for a seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of the sticker and symbol, but please be assured that the product is authentic and untampered.

In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may begin to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.

Suspending Promotions

drpetsonline.com reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities, notice or intimation. The products purchased under deals/sale are not returnable/ refundable.

For any queries, please feel free to reach our customer care team on

+91 8955027009 or write to us on support@drpetsonline.com, we will be happy to clarify your concerns.