Refund and Replacement Policy

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Refunds will be through bank transfers only. No cash refunds will be made. It would take our team at least 5-7 business days post refund initiation for an online refund to be initiated.

In case of NEFT, it would require us at least 3-5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Cancellation Policy

Cancellation by drpetsonline.com

drpetsonline.com has the right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled and you have been charged, the said amount will be reversed back through the same mode of payment.

Cancellation by Customer

Orders once dispatched are not eligible for cancellation.

Discount vouchers are intended for one-time use only and shall be treated as availed even if you cancel the order.

In case of a return or cancellation, the refund shall be initiated post the return of the product to us and only after verification of the product and packaging is done.

To cancel/claim refund, please contact us on +91 8955027009 or email us on support@drpetsonline.com in case you need to cancel an order.